Gotcha’ Banking

I recently read an article online entitled, “What Happens If Banks Help Their Customers Instead Of Trying to Trick Them?” As near as I can tell, if “Banks” did that they would look like Biddeford Savings. For the past 145 years we have been helping our customers and our community.

Yes, we charge fees for certain things and we are in business to make a profit. However, we have not and will not engage in practices designed to confuse our customers. Rather, we work diligently to get to know our customers so that we can better match their needs with our services, helping them along their path to prosperity. I am comfortable making that statement because it is what our customers tell us in our annual customer survey. Our well-trained bankers take the time to get to know each customer and tailor a banking program to meet their needs, to help them reach their financial goals.

To help our consumers better manage their funds we offer FinanceWorks, an online financial management and budgeting tool. And we offer it free of charge. We also let our customers choose how and when to do their banking – during our office hours, online via internet banking, or on the go with our mobile banking app. A growing number of our business customers have taken advantage of our Remote Deposit Capture service, which allows them to deposit checks in their account without driving to the bank, 24/7/365. It is like having a bank branch on your office desk, saving our customers time and money. Our experienced Business Bankers help their customers by getting to know their business and making suggestions about how they might reduce costs or increase revenue based upon what other businesses have found successful.

So, we do not believe in gotcha’ banking, we believe in serving our customers, helping them along their path to prosperity.